Keeta power bank Privacy Policy

Updated Date: March 15, 2025

Effective Date: March 15, 2025

Kangaroo Limited (hereinafter referred to as“we”,“our”) is committed to complying with the requirements of the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, protecting the personal data and privacy of all users (hereinafter referred to as "users" or "you") of our product (including our website, app,mini program,etc.).

Please carefully read this privacy policy to understand how we collect, use, and protect your personal data when you use our services through our products. By using our products and services, you agree that we may collect, use, store, transfer, and process your personal data in accordance with this privacy policy.

1. Contact Us

We are Kangaroo Limited, located at [ TOWER 535, 535 Jaffe Road, Causeway Bay, Hong Kong]. If you have any questions about this privacy policy or how we handle your personal data, please feel free to email us at [it_powerbankhk@meituan.com].

2. We Respect Your Privacy Rights

You have lawful rights to your personal data. You have the discretion to choose whether to use our services and which personal data is to be provided to us. For the purposes of providing services and guaranteeing the performance of contract, some personal data must be provided for using our services.

You have the following rights when you use our services:

Right to access: You have the right to access the personal data we hold about you.

Right to correction: You have the right to require us to correct the personal data we hold about you to ensure the accuracy of such data.

Right to revoke the authorisation for direct marketing: You may unsubscribe at any time if you do not wish to receive our marketing information. In this case, we will not be able to send advertising and other marketing information to you, and you may miss discounts and promotions.

To exercise the rights above, you may log in to the app/mini program with your account and operate on your own, or you may raise your requests on the rights above or other requests via the customer service email; we will reply to your request as soon as practical. We need reasonable time (depending on the complexity of your request) to process your request, and may ask for further information from you to verify your identity and confirm that you have the right to raise the corresponding request. Please note that we may no longer be able to provide services to you depending on the nature and scope of your request; and we may not be able to meet your corresponding request if your request may be in violation of laws and regulations or infringe the legitimate rights and interests of other third parties. We may also charge a reasonable fee on your request; provided, however, that you will be notified of the specific amount in advance.

You may delete your relevant personal information, either by directly contacting us or via our product. You can delete your account by clicking ["Personal Center" - "System Settings" - "Account and Security" - "Delete Account"]. You may also request the deletion of your personal information by emailing us. You understand and agree that once you delete your personal information from the Services by yourself or with our help, we may not immediately delete your information from the backup system subject to applicable laws, regulations, and relevant security technology. In such a case, we’ll store your personal information in a secure manner, separating it from any further data processing until such information is deleted or anonymized during the updating of our backup system.

3. Personal Data That We Collect from You

3.1 Personal Data We Collect and Use

We will collect the information you actively provide when using the service or the information generated from using the service in the following ways.

3.1.1 Ensuring the Operation of Charging Services

When you use our charging services, we may collect device information to ensure the fundamental functionality of our services, maintain their normal operation, safeguard your account security, and enhance and optimize your overall service experience. Such device information includes the power level of your device (e.g.mobile phone) , device model, operating system, unique device identifiers and other log information. Please understand that this information is crucial for delivering the service and ensuring the normal operation of the product. If we detect that you are using our services for commercial, fraudulent, or illegal activities, we will take appropriate action, which may include suspending or terminating your access to our services.

3.1.2 Registration, Authentication, and Login to Charging Services
(i) When you register or log in to your Keeta power bank account, you can create an account using your phone number or email address. We will verify your identity by sending a verification code via SMS or email to ensure the validity of your account, helping you complete the registration or login process.
(ii)You may also log in to your Keeta power bank account using a third-party platform account (such as WeChat). Once you agree to this privacy policy, we will access your publicly available information from the third-party platform (including your profile picture, nickname, and any other information that you or the third-party platform allow us to retrieve). We will then link your third-party platform account with your Keeta power bank account, allowing you to log in and use our services directly through your third-party platform account.

3.1.3 Providing Charging Services
(i) The use of Keeta power bank is one of the core functions of our charging service. To enable this feature, we may collect and use your location information, after obtaining your explicit consent, in scenarios such as scanning, returning, locating, and other service-related situations:
Before you use the charging service for the first time, we will prompt you to choose whether to allow us to access your location information and under what circumstances we can retrieve it. During the use of the service, you can also modify your preferences at any time through your device settings to decide whether and under what conditions we can access your location information. Once we have your consent, we may obtain your location data through your IP address, GPS, and other sensors capable of providing relevant information (such as nearby devices, Wi-Fi access points, and base station information). This will show you the available power bank rental locations and return stations near your current location, provide navigation, and allow you to access related services without the need to manually enter geographic coordinates. You can also manually set your location or directly scan the corresponding QR code for use.

(ii) Scanning QR codes is a required permission to activate the core functionality of our charging service. To enable this feature, we may use camera permissions after obtaining your explicit consent in scanning scenarios:
Before using the charging service for the first time, we will prompt you to choose whether to allow us to access your camera. During the use of the service, you can also change the camera permissions at any time through your device settings. Once we have your consent, you can authorize us to access your camera by scanning the QR code to collect the necessary data, enabling us to determine the corresponding rental locations and allow you to rent a power bank.

4. Providing Payment Settlement Functions
   When you use the payment function, we will only initiate payment requests to the third-party payment platform already installed on your device. This process will not collect your name or any other information you have bound to the third-party payment platform, nor will we provide any information you have given to us or generated during the use of charging services to the third-party payment platform. To verify payment details such as deposits, we may need to collect order and payment information related to your use of third-party payment, including payment method, amount, payment status, etc.

If you are a merchant, to facilitate payment settlement, we may collect your receipt type, bank name, bank account number, account holder name, bank region/country, currency, etc.

5. Providing Deposit-Free Services (if available)
   When you apply for a deposit-free service, we will request your authorization to collect the credit evaluation results from third-party agencies. This allows us to verify the results and provide you with the appropriate deposit-free service. Please note that we will only use your credit evaluation results for verification purposes and will not process or analyze your credit status or repayment ability. If you do not agree to the collection of such information, you may be unable to access some or all of our services.

6. Ensuring the Security of Products, Services, and User Usage
   To ensure the security of your account, transactions, and system operation, and to comply with relevant legal regulations and our agreement terms, we may, with your authorization, collect information about your device during your use of our services. This includes device attributes, connection, and status information, such as device model,device identifiers (IMEI/android ID/IDFA/OPENUDID/GUID/OAID, SIM card IMSI, ICCID information, etc.), device MAC address, telecom operator, and other software and hardware characteristics.

To enhance the security of our services and more effectively prevent phishing fraud and Trojan viruses, we may use or integrate your personal information along with information obtained by our affiliates and partners, with your authorization or in accordance with the law. This will allow us to comprehensively assess your account and transaction risks based on your usage habits and commonly used software information. This includes identity verification, as well as the detection, prevention, investigation, and handling of potential fraud, network viruses, cyber attacks, and other security risks, as well as any violations of our agreements, policies, or rules. Our goal is to protect the legitimate rights and interests of you, other users, us, or our affiliates. Additionally, we may record certain links we consider to be risky.

7. Providing Customer Service and After-Sales Support
   When you contact our customer service, our system may record your communication with the customer service representative and use your account information to verify your identity. If you require assistance related to your order, we may access your relevant order information to provide the appropriate support and resolution.

4. Use of Your Personal Data

We will process your personal data in accordance with applicable laws and regulations, adhering to the principles of legality, necessity, and proportionality, for the purposes outlined in this policy.

1. To set up and manage your Keeta power bank account;

2. To contact you, respond to your inquiries, or address your comments and feedback;

3. To ensure the basic functioning of our services;

4. To implement various functions and provide our charging services to you, including processing and managing your orders, verifying and processing payments and refunds, and conducting promotional activities;

5. To optimize, improve, develop, and enhance our services to meet user needs;

6. To help us retain your personal data, so you do not have to re-enter relevant information each time you log in or use our services;

7. To ensure the security of our services and user usage;

8. To help us manage data and information more effectively and run our business operations;

9. To comply with legal and regulatory requirements;

10. With your explicit consent, to use your personal data for direct marketing purposes;

11. To enable us to provide services and products related to the above items, when you use our services.

5. Disclosing and Sharing Personal Data

We will keep your personal data strictly confidential. However, for the purposes outlined in Section IV above, we may disclose such personal data to the following parties (whether inside or outside of Hong Kong):

1. Third-Party Providers or Business Partners
   To enable you to receive information push notifications, share information on third-party platforms, and complete payments, our application integrates with third-party partners, including third-party login or payment organizations (such as Google, Apple, Facebook, etc.).

To provide you with the corresponding services, these third-party partners may request certain permissions to collect your personal data in order to fulfill the functionality.
To ensure the implementation of relevant features and the stable operation of Keeta power bank, we may integrate software development kits (SDKs) provided by third-party vendors. Different versions of these SDKs may vary. We will perform strict security monitoring of the software and SDKs used by our partners to ensure data security.
You can view the data usage and protection rules of our third-party partners through the following link.

2. Sharing of Personal Data
   We will keep your personal data strictly confidential. However, for the purposes outlined in Section IV above, we may disclose such personal data to the following parties (both inside and outside of Hong Kong).

1. Our affiliates. We may share your personal data with our affiliates as necessary to achieve the above purposes, including optimizing resource utilization, ensuring the operation of our business processes, assisting with customer service requests, conducting legal assessments, or implementing security measures for information technology and platforms.
2. Merchants or other entities related to your order, for purposes such as completing delivery services and synchronizing delivery progress.
3. Entities involved in any merger, acquisition, financing transaction, or joint venture with us, or potential entities. In the event of company restructuring or a merger or transfer (including partial or full assets or equity) with a third party, we may disclose or transfer your personal data, which will be used, held, processed, or retained by them for the purposes described in this policy.
4. Law enforcement authorities, government agencies, regulatory departments, or any other organizations to which we are required or expect to disclose personal data, according to any applicable laws, regulations, or business cooperation arrangements (including cooperation arrangements with any issuing organizations or payment networks).

(iii) Public Disclosure of Personal Data
Currently, we will only publicly disclose your personal data in the following situations:

1. When we have obtained your explicit consent; or
2. When required by laws, regulations, legal processes, judicial rulings, lawsuits, or mandatory government requests.

6. Direct Marketing

If you consent or indicate no objection to receiving our promotional and marketing information, we will periodically use your contact details and other personal data to send you information about products or services, advertisements, and event updates that may interest you. This may come from us, our affiliates, or partners, via email, SMS, phone calls, or other media currently known or to be made available in the future (such as in-app notifications, mobile push notifications, SMS, MMS, OTT, etc.).

For the purpose of improving services and gathering customer feedback, we may also send you customer survey questionnaires, requesting your feedback and opinions.

The promotional offers, advertisements, and questionnaires mentioned above may be personalized. That means we may push content to you based on your consumption history, order records, rental locations, and other factors, according to your interests and preferences. Additionally, to evaluate the effectiveness of direct marketing campaigns, we will record and analyze performance metrics related to these campaigns, such as open rates and click-through rates.

We may provide your personal data to third parties with whom we have business referrals or similar commercial relationships, in order to promote their designated products and services to you. These third parties include (i) our affiliates and (ii) business partners.

If you do not agree to receive our direct marketing content, you will not receive any direct marketing information. You may choose to unsubscribe at any time. In such cases, we will store your contact details in a "do not receive promotional content" list to ensure that we continue to comply with your preference.

Our affiliates or related parties include our holding companies, subsidiaries, and other companies controlled by our holding company or shareholders.

Our partners include merchants associated with our power bank rental business, such as malls, restaurants, bars, restaurants, hotels, entertainment venues, and other third-party merchants listed from time to time on Keeta power bank.

7. Push Notifications

We may also send you push notifications from time to time to provide updates about your account and services. If you do not wish to receive these messages, you can disable the relevant feature on your device.

8. Cookies

To ensure the normal and efficient operation of the website and to provide you with a better browsing experience, we use small data files called Cookies. Cookies help retrieve your data when you browse our website again, simplifying processes like filling in personal information (such as one-click login) and protecting your data security. You have the right to accept or reject Cookies. You can manage or delete Cookies according to your preferences, such as clearing all Cookies stored on your computer, mobile device, or software. However, doing so may result in an incomplete experience of some of our convenient and secure service features.

9. Security Measures and Data Retention

1. We take all reasonable measures (including technical, administrative, and physical protective measures) to better protect your personal data processed by us from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware and understand that the internet is not an absolutely secure environment. We strongly recommend that you use secure methods and complex passwords to help us ensure the security of your account. If you discover any breach of your personal data, particularly if your account or password has been compromised, please contact us immediately using the contact methods provided in this privacy policy, so that we can take appropriate actions.
2. We will only retain your personal data for as long as necessary to achieve the purposes outlined in this policy, unless there are mandatory retention requirements under laws and regulations or retaining such data is in the public interest. We will apply different deletion rules depending on the purpose of data processing and specific circumstances. After the retention period expires, we will handle your personal data in accordance with applicable laws, including deleting the personal data or taking anonymization measures.

10. Third-party Services

For your convenience or reference, we may provide links to other websites and services (including applications and mini-programs operated by third parties). These services and websites operate independently and may have their own privacy notices or policies. We strongly recommend that you review these notices or policies before using any of their services or engaging in any activities on their websites. If you browse any linked websites that are not owned or controlled by us, we are not responsible for their content, privacy practices, or the quality of their services.

11. Modifications and Updates

To ensure compliance with relevant laws and regulations, we reserve the right to modify this privacy policy and will update it from time to time. All changes to the privacy policy will be announced on our website or mini-program to inform you, so please review this page regularly to stay informed about our latest privacy policy. If there are significant changes, we may send you a separate notification. After we issue an update notice or notification, if you continue to use our products or services, you will be deemed to have been notified and to have agreed to the updated statement, including the updated content regarding the collection, use, storage, transfer, and disclosure of your personal data.

Last updated: March 2025